- Mike Phillips Training Brochure
- Management, Leadership and Team-building
- Coaching Skills for Managers
- Decision-Making and Problem-Solving – Tools and Techniques
- Leadership to Empower and Inspire (2 Days)
- Managing Change
- Managing Projects
( 2 Days) - Managing Staff Absence
- Managing Grievances and Discipline in the Workplace
- Motivating Staff for Peak Performance
- Succession Planning
- Supervision and Support
- Supervision and Support – The Next Level (2 Days)
- Teambuilding – Getting Everyone to Pull in the Same Direction
- Personal Effectiveness
- Assertiveness in the Workplace (2 Days)
- Assertiveness – An Introduction (1 Day)
- Effective Networking Skills
- Effective Team Working – Play Your Part
- Improving Your Time Management
- Improving Your Performance through Emotional Intelligence (2 Days)
- Managing Your Stress
- Simply the Best – Building your personal image, self-esteem and confidence (2 days)
- HR, Learning and Development
- Effective Recruitment and Selection
- Employment Practice
- Mentoring Skills
- Training Skills – An Introduction (2 Days)
- Training Skills – Advanced (2 Days)
- Communication Skills
- Dealing with Difficult Behaviour in the Workplace
- Effective Report Writing
- Effective Telephone Skills (General)
- Facilitation Skills: An Introduction (1 Day)
- Facilitation Skills: Theory and Practice (2 Days)
- Influencing and Persuading Skills
- Internal Communication Skills – Don’t hear it on the Grapevine
- Interpersonal Communication Skills
- Negotiation Skills
- NLP in the Workplace
(2 Days) - Presentations – Advanced Skills
(2 Days) - Presentations – An Introduction (1 Day)
- Resolving Differences and Conflict
- The Art of Excellence in Customer Care
- The Skills of Chairing Meetings
- Care Matters - Health and Social Care Issues
- Care Matters: Basic Counselling Skills
- Care Matters: HIV and Mental Health
- Care Matters: HIV and Women
- Care Matters: HIV in the Workplace
- Care Matters: HIV/AIDS Awareness
- Care Matters: Involving and Consulting Clients and Service-users
- Care Matters: Loss and Bereavement
(2 Days) - Care Matters: Meeting the Care Needs of Older LGBT People
- Care Matters: Protecting the Confidentiality and Professional Boundaries
- Care Matters: Providing Telephone Support
- Mental Health Awareness
Personalisation – An Introduction for Front-line Care Staff - Personalisation – Managers’ Perspectives
- Promoting Older People’s Mental Health
- Promoting Well-being and Independence in Older People’s Care
- Putting the Person First – Creating Person-centred Care Plans with Clients
- Starting Up and Running a Self-help Group and Keeping it Going
- Dementia Care
- Dementia Awareness
- Dementia: Acute Care Perspectives
- Dementia: Balancing Rights, Choice and Risk
- Dementia: Behaviour – a Challenge or a Gift?
- Dementia: ‘Changing Rooms’ – How the Care Environment Impacts on Care
- Dementia: Communicating and Engaging with People with Dementia
- Dementia: End-of-Life Care
- Dementia: Leadership Skills to Inspire and Promote Quality Dementia Care
(3 Days) - Dementia: Making Mealtimes Fun
- Dementia: Minimising Restraint and Managing Risk in Dementia Care
- Dementia: Person-centred Care Approaches
- Dementia: Precious Moments – Reminiscence Work with People with Dementia
- Dementia: Promoting Activity – A Whole-Team Approach
- Dementia: Promoting Dignity in Dementia Care
- Dementia: Sexuality and Relationships
- Dementia: Social Work Perspectives
- Dementia: Supporting Relatives and Significant Others
- Dementia: ‘Who do you see? See Me!’ Life History Work in Dementia Care
- Working with Diversity
- Diversity: Becoming ‘Diversity Champions’ – Skills and Tools
(2 days) - Diversity: Cross-Cultural Awareness
- Diversity: Disability Awareness
- Diversity: LGBT Awareness
- Diversity: Managing Diversity in the Workplace
- Diversity: Valuing Difference when Working with Others (for front-line staff)
Mike Phillips Training - Releasing potential through learning and development
