Communication Skills
We communicate constantly – whether we are aware of it or not – through our words, tone of voice and body language.
However, effective communication and active listening require effort and we need to adapt our style to those we are hoping to reach and influence. This can ensure our communication is less of a gamble and more targeted and appropriate to their needs.
Dale Carnegie reflected:
“I love strawberries. But whenever I go fishing I bait my hook with worms. This is because fish like worms – not strawberries”
This range of courses covers a variety of skills that will help you understand yourself and others and realise that effective communicators are flexible in their thinking, approach and communication style in order to achieve the best results.
The courses listed below are available. You can download detailed course outlines from the download page.
- Dealing with Difficult Behaviour in the Workplace
- Effective Report Writing
- Effective Telephone Skills (General)
- Facilitation Skills: An Introduction (1 Day)
- Facilitation Skills: Theory & Practice (2 Days).
- Influencing and Persuading Skills
- Internal Communication – Don’t hear it on the Grapevine
- Interpersonal Communication Skills
- Negotiation Skills
- NLP in the Workplace (2 Days)
- Presentations – Advanced Skills (2 Days)
- Presentations – An Introduction (1 Day)
- Resolving Differences and Conflict
- The Art of Excellence in Customer Care
- The Skills of Chairing Meetings