Communication Skills

We communicate constantly – whether we are aware of it or not – through our words, tone of voice and body language.

However, effective communication and active listening require effort and we need to adapt our style to those we are hoping to reach and influence. This can ensure our communication is less of a gamble and more targeted and appropriate to their needs.

Dale Carnegie reflected:

“I love strawberries. But whenever I go fishing I bait my hook with worms. This is because fish like worms – not strawberries”

This range of courses covers a variety of skills that will help you understand yourself and others and realise that effective communicators are flexible in their thinking, approach and communication style in order to achieve the best results.

The courses listed below are available.

Communication Skills free course outlines

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Presentation Skills I: Magical Presentations to Engage, Empower, INSPIRE

270 KB
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Presentation Skills II: Mastering Advanced Techniques for Authentic Impact (2 Days)

193 KB
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Negotiation Skills

172 KB
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Making the Most of Meetings I: Skills for those chairing, leading or facilitating meetings

251 KB
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Making the Most of Meetings II: Skills for those attending and participating in meetings

171 KB
Download

Interpersonal Communication Skills

171 KB
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Internal Communication: Don't Hear It on The Grapevine

173 KB
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Dealing with Difficult Behaviour and Situations in the Workplace

173 KB
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The Art of Excellence in Customer Care

222 KB
Download

Resolving Differences and Conflict

173 KB
Download

Advanced Communication: Using the Principles of Neuro Linguistic Programming – NLP Techniques (2 Days)

166 KB
Download

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